Refund & Revision Policy

All projects require an upfront deposit prior to the commencement of work. Deposits are non-refundable once work has begun, including but not limited to:

• Planning and scoping
• Design and wireframes
• Development and coding
• Any other work activities

Refunds are not provided for completed or partially completed work.

If you terminate a project after work has commenced, you remain responsible for payment for all work completed up to the date of termination, as outlined in your service agreement.

Each website package includes up to two (2) rounds of reasonable revisions directly related to the originally approved scope of work.

What counts as revisions:

• Design adjustments (colors, layout, styling)
• Copy/content changes
• Functionality tweaks within scope

What does NOT count as revisions:

• Requests for new features, pages, or layouts
• Major functionality beyond the approved scope
• Significant structural changes
• Third-party integrations not in the original agreement

Requests for additional revisions, new features, pages, layouts, or functionality outside the approved scope may require additional fees and revised timelines. We will provide a written estimate before proceeding with any out-of-scope work.

All project timelines are estimates and depend on:

• Timely delivery of content and assets from the client
• Prompt approvals and feedback
• Clear communication and decision-making
• Third-party services and integrations availability

Delays caused by the client may result in adjusted delivery dates without penalty to BrandHaven Studio. We will keep you informed of any timeline changes.

• Payment is required through Stripe (credit/debit, Apple Pay, Google Pay, or bank transfer)
• Deposits typically range from 30–50% depending on project size
• Final payment is due upon project completion and acceptance
• Late payments may result in project delays or suspension

Website Ownership: You own your website and all content upon full payment. BrandHaven Studio retains the right to display the work in our portfolio unless otherwise agreed in writing.

Custom Code & Design: Custom code and original design elements created specifically for your project are yours upon full payment.

Third-Party Assets: Stock images, icons, templates, or other third-party assets used may have additional licensing terms.